Frequently Asked Questions

Clutter Monkey takes pride is our services.  Our clientele are very discerning and care about the little details for their home.  Cobwebs in lights, dust/oil/grease on top of cabinets or dust on baseboards are just some examples that are addressed by our services.  Because the majority of our clients prefer by the hour and not the job (except for Air BnBs) customers are satisfied that when we leave their home, it is spotless.  Once a home is up to our standard, your time often decreases on subsequent visits or we tackle other jobs that have been pushed aside.  

We carry up to $2M in liability and bonded insurances.  Our service (speed, efficiently and client focused) speaks for itself!  We clean the right way.

All of our employees undergo an extensive background check.  We value the trust you put in our service and we have zero tolerance for any misdoings.

The majority of our clientele book our time and not the service.  Meaning they book 3 hours of cleaning and have specific requirements that are fulfilled, rather that be inside the oven or baseboards or blind cleaning, it often changes every visit.  This is often cheaper than the a-la-cart method used by most cleaning services.  

All members of our team are fully vaccinated against COVID-19. 

We promise you will love how your place is cleaned.  We Guarantee it.  If you are not completely satisfied with our services, please let us know within 24 hours and we will gladly return to make it right at no additional charge.  

Normally we use certified household cleaning supplies and equipment.  However it is recommended any sensitive areas of concern that the home owner provide all of their own cleaning supplies and we will reduce the service fees by 5%.

Arrival times are only estimated, as traffic congestion and arrival time of taxis or public transit are beyond our control.  Our technician works up to a 7-hr work shift as a norm and will undertake duties per standard, spring or deep cleans as per requested level of service that may or may not include extras such as cleaning accessible windows or blinds, time permitting, unless such was part of the specific level of service requested and agreed to by CM management.

Have Pets?  That means you most likely to have pet hair on every surface.  We will do our best to eliminate the majority of the pet hair.  Our technicians are pet friendly as well. We recommend that clients provide their own vacuum in order to avoid cross contamination between households. 

At Clutter Monkey we completely understand that unexpected circumstances arise which will interfere with your clean service. As such, a booked, or routine service may be postponed or cancelled as the case may be up to 48 hrs prior to an agreed starting time of a cleaning service. The request must be per email and needs to be confirmed by Clutter Monkey to be valid. 

Please have a read of our Terms and Conditions prior to booking of any services.